Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hsnrltd@gmail.com. Returns should be sent to the following address:

HSNR Ltd
Flat 10 Luqa House
Williams Close
Brampton
Huntingdon
PE28 4SR
United Kingdom

If your return is accepted, we’ll provide instructions on how and where to send your package. Please do not send items back without contacting us first, as they may not be accepted.

You can always contact us with any return questions at hsnrltd@gmail.com.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Some items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalised products
• Personal care items
• Hazardous materials, flammable liquids, or gases

Unfortunately, sale items and gift cards are also non-refundable.

Exchanges

The quickest way to receive a replacement is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For orders delivered to the European Union, customers have the right to cancel or return their order within 14 days of delivery without giving a reason. Items must be returned in their original condition, unused, with tags (if applicable), and in the original packaging, together with proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hsnrltd@gmail.com.