Frequently Asked Questions (FAQ)

1. How long does delivery take?

Most orders are dispatched within 1 business day.
Standard UK delivery usually takes 2–5 working days.

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2. Do you offer free delivery?

Yes. Selected products include FREE UK delivery.

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3. Can I return an item?

Yes. We accept returns within 30 days of delivery.
Please see our Returns & Refunds page for full details.

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4. How can I contact you?

Email:
hsnrltd@gmail.com

We aim to reply within 24 hours.

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5. Are payments secure?

Yes.
All payments are processed securely through Shopify's trusted payment providers.

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6. Can I track my order?

Yes.
Tracking information will be provided whenever available.

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7. Do you ship outside the UK?

At the moment we primarily serve customers within the United Kingdom.

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8. What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos and your order number, and we'll help resolve the issue as quickly as possible.